Cancellation Policy

At Mt. Rose Acupuncture, we understand that circumstances may arise which require you to reschedule or cancel your appointment. However, in order to provide the best possible care to all our clients, we have implemented the following cancellation policy:

• Cancellation with 24 Hours' Notice or More: If you need to cancel or reschedule your appointment and provide us with at least 24 hours' notice before the scheduled appointment time, there will be no cancellation fee. We appreciate your prompt communication in such situations.

• Cancellation with Less than 24 Hours' Notice: If you need to cancel or reschedule your appointment with less than 24 hours' notice before the scheduled appointment time, a cancellation fee of $50 may be incurred. This fee is necessary to compensate our practitioners for the reserved time that could have been allocated to other clients in need.

• No Show Policy: In the event of a "no-show," meaning you miss your appointment without prior notice, a cancellation fee of $50 will be charged to the card on file. We understand that emergencies can occur, and if you are unable to attend your appointment, please contact us as soon as possible to reschedule.

• Late Arrival: If you arrive late for your scheduled appointment, the appointment will still end at the originally scheduled time, and the full session fee will apply.

How to Cancel or Reschedule: To cancel or reschedule your appointment, please contact us as soon as possible by texting 530-894-6420, sending an email to mtroseacupuncture@gmail.com or through the patient portal. 

We value your understanding and cooperation with our cancellation policy, as it allows us to better serve all our clients and manage our schedule effectively. If you have any questions or concerns regarding this policy, please do not hesitate to reach out to us.

Thank you for choosing Mt. Rose Acupuncture for your healthcare needs. We look forward to providing you with exceptional care and service.